HOW DO I CREATE A RETURN?

RETURN FORM

We hope you are happy with your items. Are you not completely satisfied with your purchase? That is not a problem at all. You have the right to return your order within 14 days of receipt. The return costs of € 6.00 are for your own account and are automatically credited from the amount to be returned.

RETURN INSTRUCTIONS :

1. Place the items you want to return in the box in the original packaging.

2. Go to our return portal

3. Log in with your P.O. Num (e.g. #1152) and zip code. Indicate which items you want to return and for which reason.

4. Choose a shipping courier near you. Print the return label and stick it on the box.

5. Take the return shipment to a collection point near you.

6. As soon as the return has been processed ( this can take 5 days ), you will receive a confirmation by email. This confirmation means that the refund has been completed. The refund will automatically appear on your account within 1-3 working days.

 

POLICY :

1. It is only possible to return items via the above return procedure. All other return methods will be refused.

2. Items that are damaged or used and no longer have an original label are not eligible for return.

3. Keep the proof of shipment so that we can help you if something goes wrong.

Please note: the return costs of € 6.00 are for your own account and will be automatically credited of the amount to be returned. Unfortunately, it is not possible to exchange an item. Please place a new order if you would love to have another size/color/design.

If you have any questions or comments about your order or the return process, please do not hesitate to contact us at service@steelandbarnett.com. We are happy to help!